Frequently Asked Questions

What features does an Onya Baby carrier have? What is the difference between the Cruiser and the Outback?

Both the Cruiser and the Outback are loaded with useful features, including two zippered pockets, toy loops, a d-ring to clip your keys to, a tuck-away sleep hood, and a high body for supporting your growing baby.

The Cruiser is made of 100% soft-brushed cotton.

The Outback is made of rip-stop nylon with a breathable air mesh lining.

What are the weight limits of an Onya Baby carrier?

Onya Baby carriers are designed for use with babies from 15 pounds/7 kilos — who have head and neck control — to 45 pounds/20 kilos, and who are three months of age or older.

Your child’s safety is our top concern. We have tested in accordance with, and passed, all the regulatory guidelines and requirements set forth by the CPSIA (Consumer Products Safety Improvement Act) and ASTM (formerly, American Society for Testing and Materials). Onya Baby carriers are load-tested to 75 pounds. We recommend you limit use of your Onya Baby carrier when your child reaches 45 pounds/20 kilos.

What are the minimum and maximum waist belt and shoulder strap lengths?

The waist belt can be adjusted from 25” to 56”. If you need one, waist extenders are available and will provide an additional 10″ of length to the waist belt. The shoulder straps can be adjusted from 17” for petite wearers to a full 36”. The lower webbing of the shoulder straps are adjustable as well, and can be tightened completely or extended to add an additional 7” of length to the shoulder straps, if needed. Onya Baby carriers can be worn comfortably by those big and tall to those little and small.

What is the height of the body of the carrier?

The body of the carrier is 16” high with the rounded top folded down and 18” high with the rounded top up.

Why is the baby’s neck and head control so important for Onya Baby carriers?

It is important for your child to have good head and neck control before you start using your Onya Baby carrier so that your baby’s head does not fall forward, as a newborn’s does, while your baby is in it. When your baby’s head falls forward it puts a kink in her neck — think of a kink in a hose through which no water can pass — that restricts her airway, making it harder for her to breathe. Once your baby can hold her head and neck up on her own, you will be able to use your baby carrier with confidence. Always be sure to check that your baby’s face is uncovered to ensure good air flow to her nose and mouth.

Can an Onya Baby carrier be used with my baby facing out?

No. Onya Baby carriers are designed for inward-facing carries only.

Is there a sleeping hood on an Onya Baby carrier?

Yes. Each carrier has an attached sleeping hood within a tuck-away pocket to keep it tidy when it is not in use. The sleeping hood provides a sun protection factor of 50 to protect your baby from the sun’s rays.

Can I nurse my baby while using the Onya Baby carrier?

You certainly can! While you have your baby in your carrier on your front, simply loosen the shoulder straps to lower your baby to breast-level. To make it even easier, quicker and more discreet for both you and your baby, wear a top which allows you easy access to the breast, such as a dedicated nursing top. Be sure to keep an eye on your baby to ensure that your baby’s airway are not restricted. We made a video to show you how.

When can my baby start riding on my back in the Onya Baby carrier?

We recommend waiting until your baby is around 6 months to start using your carrier on your back with your baby. This will ensure that your baby is ready for a back carry. It is, however, an individual decision made by a parent for her baby. If you feel your baby is ready earlier than 6 months, then go ahead and give it a go.

Can I put my baby into the carrier without assistance?

Absolutely. It is easy to get your baby onto your front and you’ll master that in no time. To get your baby on your back you’ll find that all it takes is a bit of practice and you will gain the skills to do it by yourself. Be sure to enlist the help of another competent adult or practice over a soft surface, such as a sofa or bed, while you are learning and until you feel comfortable enough to do it on your own.

Is there an instructional video on how to use the carrier as a front and back carrier?

Our video series can be viewed right here on our website, as well as on our YouTube channel.

Please note that it is important to practice using the carrier over a soft surface or with a competent partner until you feel comfortable using the Onya Baby carrier by yourself.

When can I start using the chair harness on a chair with my baby?

Because the chair harness on an Onya Baby carrier is designed to come up under your baby’s arms to support his body, you may safely use your carrier as a chair harness from the point that your baby can hold his head and neck up on his own, and is at least four months of age.

You can continue using the chair harness until you feel confident that your baby will stay safely on a chair by himself without support or restraint.

Is there an instructional video for the use of the chair harness?

Our video series is available on the support page here on our website and on our YouTube channel. Please check them out!

Please note that the chair harness works on most chairs but does not substitute for having a competent adult present at all times while the chair harness is in use. Please watch your child while using the chair harness. Always use the safety strap when using your Onya Baby carrier as a baby seat at a table to prevent your child from falling backwards if he pushes against the table.

Can I use the chair harness on a tall bar stool?

Yes. As long as the chair or stool that you intend to use your carrier on as a seat for your baby and has a back that you can attach the shoulder straps securely around then you should be good to go.

No back on the chair/stool? No go.

Can I wash my Onya Baby carrier?

Yes. We recommend wiping or spot-washing for minor messes. If you feel that you must wash your carrier, do so in cold water on the gentle cycle or hand wash. Air dry or tumble dry on low or no-heat setting. We recommend using gentle detergent and never use bleach. Wash only when necessary to preserve the integrity of your carrier. Care instructions are printed on the waist belt label of every carrier for easy reference.

How can I register my new Onya Baby carrier?

Please register your carrier online here: Product Registration. Alternatively, you can choose to fill out the registration card that is attached to your carrier’s manual and drop it into the mail free of charge if mailed within the United States. Please be sure to write the date of manufacture in the space provided. The date of manufacture is found on a label sewn in with the elastic containment strap on the back side of your carrier in a pocket above the waist belt.

By registering your Onya Baby carrier, you are ensuring that we will be able to contact you in the unlikely event of a recall.

My question wasn’t answered here. How can I contact Onya Baby?

We apologize for not addressing your question.

Please feel free to e-mail us at any time:
info@onyababy.com

You can also call us between the hours of 9am and 5pm M-F (PST)
1.877.914.ONYA

We promise to get back to you as soon as possible if you leave us a message, whether by e-mail or by phone.